When you make a purchase in this shop, Etsy collects certain information necessary for me to process your order. Your name, shipping address, billing address, and email are standard details that help me get your order to you and to alert you of any order status updates. Though the email you provide is associated with your order, I use Etsy's internal messaging system where necessary to contact you. Etsy's system alerts you via email when you receive a message through their system. On the rare occasion (such as an address concern) that I am unable to reach you via Etsy's messaging system, I may attempt to contact you directly via email. I will never contact you personally for any reason other than an order concern. Additionally, I will have access to any alternate addresses you provide, such as an updated mailing address or that of a recipient you provide for your shipment. The shipping address you provide at checkout is shared with the carrier when a label is created to ship your order. In the case of international shipments, customs will also have access to the shipping address, and may or may not contact you concerning duties or taxes. From time to time, I may share reviews left by customers in this shop on my social media outlets. These are reviews that are publicly accessible in my shop. Reviews left in this shop show the first name or username you provide. Under no other circumstances do I share or sell customer information.
I try to answer all messages and inquiries on this platform within 24 hours. I do not send unsolicited messages, nor will I add you to my mailing list (or anyone else's) without being instructed by you to do so. If you receive a message that appears to be spam or promotional in nature from my name or account, do not interact with the message or any links. Please contact me or Etsy directly, as this would likely be some form of hacking or phishing attempt by a third party.
In order to process your payment, Etsy collects payment information and in turn, pays me. I do not have access to your payment information.
Information related to your order may be stored by Etsy. I employ every possible measure (including two-factor authentication) to protect any and all customer information associated with my shop. I am the sole owner and employee of this shop, and the only individual (other than Etsy personnel) with access to stored information in this account. In the event of a data breach to Etsy's system, l, as a third party do not accept liability for any compromised information. If you place an order in my shop on the Etsy marketplace, you agree to indemnify and hold my shop harmless in the event of a data breach.
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
If you have further questions about my privacy policy and how your information is used or stored, please feel free to contact me. I can be reached through Etsy's messaging in this shop, via email at renee@createdbyrenee.com, or via mail at Created by Renée, 1700 Northside Dr. Suite A7 #6498, Atlanta, GA 30318.
